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**Processing Order**
We need 1-2 business days to process your order to ensure that the watches are functioning before shipping.
**Delivery Time**
The delivery time to European countries will be about 15 days. (The arrival time of the package depends on the logistics company’s transport situation).
**Notice**: For all European countries, to ensure that the package passes through customs safely, our package will first be delivered to Germany, so it cannot be tracked online for approximately 8-12 days before reaching Germany, and can only be tracked after it arrives in Germany for transshipment.
For countries such as the USA, Australia, and most South American countries, delivery will take about 10 days.
**Tracking**
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for general tracking information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can monitor your package at different stages. If you cannot track it, please try again one or two days later, or seek assistance from our customer service.
**Return Policy**
Within 14 days (from the day the goods are signed/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they should not be used (except for testing), worn, have the plastic removed, be damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will deduct 20 EUR from the shipping and delivery costs for the time it took to send it to you and then provide you with a refund.
Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable.
Be aware that refunds do not apply to watches that have suffered physical damage caused by Customs. If this is the case, an exchange would be advisable.
**Exchanges**
Within 14 days (from the day the goods are signed/received), if you find that the products you bought do not satisfy you, you can return them and exchange them under the following conditions:
Products must be returned in their original packaging, which means they should not be used (except for testing), worn, have the plastic removed, be damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will replace them with new ones and return them to you.
Since there are shipping and handling costs involved, please understand that we must charge you 20 EUR as a shipping and handling fee before we send you the replacement item.
Exchanges will be subject to adjustment for price difference (if any).
Please note that if you wish to replace the item after the guaranteed 14 days, we suggest contacting us directly to proceed with the processing.