Politicas

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Sales and Warranty Policies

Sales Policies

  • We commit to making deliveries within the stipulated times in the Payments and Shipping section for all products available for express delivery.
  • If the customer requests a special type of model that includes detailed characteristics such as expandable dial colors, etc., it will be considered not available for express delivery.
  • If the customer does not specify special characteristics about the model, such as dial colors, gold tones, expandable leather, steel, or rubber, and other variations in the models, the requested model will be sent with the available characteristics.
  • If we encounter any issues with the delivery of a shipment, the customer will be informed about the problem, the estimated delivery time, as well as the plans to compensate for the inconveniences caused by the shipping delay.
  • Plans to compensate our customers include discounts, model exchanges, free shipping, as applicable.

    • Warranty Policies

  • For the warranty of your items to take effect, it is essential to register it as soon as you receive the shipment. You only have 48 hours after the delivery moment to register your warranty; otherwise, you will not be able to claim the benefits that it refers to.
  • All products are guaranteed according to their characteristics for the period and in the parts indicated in their description. Not so for sensitive materials (rubber/leather/ceramics) or sensitive parts such as crowns, stones, hands, screws, bezels, decorations, etc., where the usage is highly dependent. For any reason, damaged, scratched, disassembled, or signs of having been submerged items (unless your warranty specifies otherwise) or any activity that does not align with normal use will not be accepted for exchange.
  • If the item arrives at its destination damaged or broken due to mishandling by the shipping company, it must be reported within 24 hours and returned with all its parts; otherwise, the return cannot be processed.
  • For total satisfaction warranty, you have the right to return the item, as long as it is returned in the exact conditions in which it was received, without signs of use. This warranty only applies if requested within the first 24 hours of receiving the shipment.

    • Instructions to Validate Your Warranty
  • To validate your warranty, you must send us an email describing the issue for which you are requesting to enforce your warranty.
  • If all the requirements to validate your warranty are met, we will send an email with the destination address to which you will need to send the merchandise.
  • Once the return is received, a product inspection will be conducted.
  • If the inspection meets the warranty conditions, we will proceed with the repair or a credit voucher for the amount of your original deposit will be generated, which you can use to make a new order on the site.
  • The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.

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